Terms & Conditions

Booking a Party

To fully secure a date, we require a deposit. Your date is not guaranteed until your deposit has been received. We will send you a PayPal invoice or booking transfer once you finalize your event through the link sent after filling out your booking form online.

Final Balance

Final Balance is due three days prior to event and will be processed in the same manner as your deposit. You may pay from the original link sent or request another to be sent to you or transfer it into our account, – please quote your name. If we don’t receive final balance, this will be taken further with a 3rd party.

Cancellations & Refunds

Deposits are non-refundable. If you need to reschedule, we will work with you to determine an alternative for your party. However, we reserve the right to cancel any appearance due to serious or contagious illness or injury of the performer or the performer’s family. In this situation, the booking deposit will be put towards a new available event date along with a coupon for the next time.

Character Arrivals

Our character will arrive right at the time the event is booked to perform. We try not to arrive early so that all guests will be at the event before the character makes their appearance. If for some reason, you do not see the character at the event start time, feel free to give us a call. We take pride in arriving right on time! If, for some unforeseeable reason, our character is late due to circumstances beyond their control, the character will stay the extended time to compensate their tardiness.

Character OH&S

Since some characters faces are covered, they will need 15 minute break, due to heat and exhaustion. If the booking is more than one hour, we ask that they have a slight break, in order for them to continue to perform in optimal manner.

Safety

An adult must be present in the same area as the character and children throughout the entire event. Parents are welcome to stay and enjoy!

Severe Weather – Outside Parties

Extreme heat or cold situations will be monitored and if the safety of our characters will be affected XLENT Events will make arrangements with the client for a fun, but safe party for our characters and guests.

Guest Behaviour

XLENT Events wants everyone to feel safe at events and parties. If our character feels unsafe for any reason due to a guest’s behaviour, they will be required to leave immediately. Our characters are not responsible for children’s behaviour, and the performer may leave the premises in extreme situations. This includes both physical and verbal situations.

Photos

Photographs may be taken by our facilitators during the event for promotional purposes. These photos will not identify the child’s name, age or residence. Please let us know if you have a child in attendance that cannot have their photo used for promotional purposes.

Party Activities

Please notify XLENT Events of any activity you would like them to participate in prior to the event. We want to be sure the activity runs smoothly and in keeping with the character involved. This makes the visit as magical as can be!

Other Entertainment

When you book with XLENT Events, please let us know if you will be having some other type of entertainment at your event. This helps our characters know what to expect so they can ensure the best performance. Character integrity is very important to us, so we require notice of any type of other character entertainment that will be attending the event.